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Certified Data Center Facilities Operations Manager (CDFOM)

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Academy of Management & Science (AMS)
House # 89/E, Road # 13/C, Block # E, Banani, Dhaka 1213, Bangladesh
Telephone: +880 (2) 9891190, +880 (2) 8836875, Cell No: (88) 01680878839, (88) 01193070284

Resource Person

Otto de Roo
Otto de Roo is a Dutch national who has over 10 years of data centre experience. Before joining EPI he was managing 13 mission critical data centres in Europe for a large data centre operator. He dealtsuccessfully with all data centre aspects such as daily operations, Green initiatives and many other matters.Otto has been involved in many new build as well as data centre renovation projects deploying new technologies such as Kyoto cooling, Hypoxic based fire prevention and various other technologies. A main goal in running the operations was a tight Security policy and he achieved to have all data centres to comply with ISO 27001, the PCI DSS standard and a number of data centres also comply with SAS 70.Otto is well travelled and has a passion for learning about different cultures and exploring them to the fullest and adapts very easily to any situation with a great level of flexibility. Otto has a patient personality who educated many people on data centre related topics participating in a variety of forums in which many experienced his broad qualities.

Affiliations & Honours
Otto is an active member of a number of data centre professional groups helping the data centre community with his lessons learned which benefits other professionals. He is a well-sought speaker for various events.
Otto is a person who has mentored many others in achieving to get the most out of their existing data centres whilst minimising the risks of down time and achieving good results in operational efficiencies. He was awarded a

Workshop Details

CDFOM training/course in Bangladesh
Academy of Management & Science (AMS)
House # 89/E, Road # 13/C, Block # E, Banani, Dhaka-1213, Bangladesh
Telephone: +880-2-9891190
+880 (2) 8836875
Cell No: (88) 01680878839
(88) 01193070284
Duration: 3 Days (Full day)Mock Exam:Certified Data Centre Facilities Operations Manager Certification: EPI, Singapore, EXIN examinations.


Who Can Attend

The primary audience for this course is an IT, facilities or Data Centre Operations professional working in and around the data centre and having oversight accountability or responsibility for achieving and improving high availability and manageability of the data centre operations.


Attendees who successfully pass the exam will receive the oficial "Certied Data Centre Facilities Operations Manager" certicate. Certication is valid for a three years period after which the student needs to re-certify.


PowerPoint Presentation, Interactive Lecture, Case Study, Classroom exercise, Question and Answer session.EPI courses are lectured by certified trainers. CDFOM


Certified Data Center Facilities Operations Manager (CDFOM)

Course Code:



Managing the facilities of today’s hi-end and hi-availability data centres is an extremely demanding and complex task which is often under estimated. There is often very little appreciation and understanding of the complexities of managing today's mission critical data centres, especially since many of the data centres are operating at, or near, their design limits and downtime is never an option. The way a data centre is managed at the facilities layer makes all the dierence. Even a data centre designed to Tier-4 as per the ANSI/TIA-942 standard could still experience many unscheduled down time events due to poor planning, operations, maintenance and management processes.

The CDFOM® course is a 3 day course which will enable participants to gain in-depth knowledge in managing data centre operations which include the following key subject matters; capacity planning, latest green initiatives, how to properly commission and de-commission equipment, compliance to safety standards, statutory compliance and international standards, managing people, vendor management, handling incident/crisis management as well how to keep operations really simple, manageable, effective and efficient and much more.


It is advisable for the participants to have some experience in data centre operations although it is not required. Highly recommended is to attend the CDCP


3 days(24 hours)

Course Objectives:

After completion of the course the attendee will be able:To setup a data centre facilities operations team

  • To manage and motivate your facilities management team
  • To setup SLA’s and manage them including liabilities, KPI’s etc.
  • To manage vendors and measure their performance
  • To manage physical security taking into account requirements
  • of standards such as ANSI/TIA-942 etc.
  • To manage safety & statutory requirements
  • To eectively and eciently manage data centre operations
  • To manage documents
  • To set-up equipment life cycle including testing
  • To dene data centre design limits and set-up and manage
  • a proper capacity management plan
  • To commission and de-commission equipment
  • To go about IT cable management
  • To manage the day-to-day data centre operations

Course Details:

The Data Centre Operations Team

  • Criteria and attributes to leadership
  • How to set-up up an efficient and effective facility management operations team structure
  • Defining roles, responsibilities and skill metrics
  • Key Performance Objectives (KPO) and appraisals
  • Job rotation, reward, promotion and succession planning as strategies to grow and retain talent
  • Training and assessments
  • Shift management, scheduling and roster planning

Vendor Management

  • Vendor selection and qualification
  • Managing risk and dealing with non-compliance, public liability, legal, escalation and complaint procedures
  • Key considerations of a vendor agreement for services
  • Performance measurement and reporting

Maintenance Contracts

  • Maintenance options
  • Main considerations for maintenance agreements
  • The practicality in deciding between comprehensive/non-comprehensive maintenance regimes
  • Warranty pit falls
  • Service reports alignments with maintenance agreements

Managing Safety & Statutory Requirements

  • Statutory and industry compliance/regulations
  • Emergency response and safety policies and procedures
  • PTW (Permit To Work) requirements and procedures
  • General rules and regulations for the Data Centre
  • Ergonomic workspace
  • SOP's for power outage, re, bomb threat etc.

Service Level Agreement (SLA) Management

  • Service Level Agreement (SLA) Management
  • Dening the Data Centre design limitations
  • Dening measurement criteria and reporting
  • Alignment of business SLA with vendor SLA
  • Dening chance management procedure for installation
  • and de-installation of new equipment
  • Reporting and escalation management

Managing Physical Security

  • Managing Physical Security
  • Guidelines from standards; ANSI/TIA-942, ISO/IEC- 27001/02,
    SS507, ISO/IEC-24762
  • SOP (Standard Operating Procedures) in managing day to
    day security access control, such as;
    Entry/exit control and access management
    Permit-To-Work (PTW) and contractor work in progress
    Delivery of goods
    Customer access
  • Eective patrols routing and how to ensure 24x7 vigilance
  • Handling external threats; crisis/emergency situations
  • Security incident management

Managing Daily Data Centre Operations / Floor Management

  • ITSM/ITIL (IT service management) in the Data Centre
  • Shift hand-over requirements and procedures
  • Asset and inventory management for hardware, software,
    spares, consumables, etc.
  • Floor management procedures and duties such as rack
    space allocations, management of installers

Walk Around Duties

  • SOP of managing A&A /t-out work-in-progress
  • Pre-installation analysis for power, cooling, weight, EMF,
    re protection and other inuencing factors
  • From truck to rack
  • Handling of incoming equipment
  • Inspection, unpacking and security procedures
  • Staging procedure and requirements
  • Equipment movement into the computer room
  • Finishing up the installation
  • De-installation/commissioning procedures

Capacity Management

  • Dening the design limits of the Data Centre
  • Setting up thresholds, monitoring and reporting
  • Business review and future capacity planning
  • Technical solutions aiding capacity planning such as
    Computational Fluid Dynamics (CFD), capacity and
    conguration management solutions

Cable Management

  • Overview of ANSI/TIA-942, ANSI/TIA-606 requirements
  • Cabling specication & labelling based on ANSI/TIA-606
  • In-rack power and network cabling
  • Labelling requirements
  • Cabling/cable tray layout documentation

Data Centre Cleaning and Pest Control

  • Types of pollution found in Data Centres such as H2S,
    air-particulates etc.
  • Common causes of pollution in the Data Centre
  • Standards, policies and techniques to reduce and
    cleanup dust, pests and other pollution and disturbances

Best Practices for M&E Maintenance Regime

  • Tiered maintenance considerations
  • Preventive, Predictive, Condition and Reliability Centred (RCM) based maintenance
  • Requirements of a comprehensive maintenance program including descriptions on what should be tested for which type of equipment such as generator, UPS etc.
  • The importance and actions for predictive maintenance; thermo-scan, pumps vibration and alignment test, BMS failure and system back-up testing, generator load testing etc.
  • Annual testing for main equipment like transformer, genset, HT gear, chiller, cooling tower etc; Managing on-site /o-sites spares and how to determine which spares to keep on-site
  • Daily maintenance routines such as data logging, daily checks, daily measurements, reporting and analysis etc.

Data Centre Monitoring and Automation

  • Data Centre monitoring requirements
  • Threshold setting and reporting requirements
  • Notication and escalation requirements
  • Automated 24hrs helpdesk ticketing systems
  • Incident and customer complaint management & change management
  • Performance measurement and monitoring requirements such as fuel and water consumption, PUE/DCiE etc.

Managing Documentations/Archives

  • Document management standards
  • Document management process requirements
  • Minimum and desired design documentation set
  • Operational management documents

Equipment Life-Cycle Management

  • Policies and procedures governing life cycle management
  • Asset management including software and firmware
  • Service situations
  • Review, triggers and reporting
  • Test life cycle

Training Calendar

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AMS Campus Facilities

  • Two Air conditioned seminar halls with projector & audio system [Maximum Capacity up to 50 persons] including video recording capacity.
  • Two different PC Labs (Air conditioned)
  • Centralized server
  • Internet / WIFI facilities
  • Practice facilities in LABS
  • Online Exam Centre
  • Cafeteria & Own cook facility
  • Large lobby with natural surroundings
  • Huge Parking Space
  • Waiting Lounge
  • Distance education facilities
  • Printer, Scanner etc logistics facilities
  • Special Guest Room
  • Registration Booth Arrangement Space
  • 3 Star Accommodation arrangements for foreign guests on demand in walking distance from the center.
    ………and many more

Contact AMS

Academy of Management & Science (AMS)
House #450, Road # 31, New DOHS,Mohakhali, Dhaka-1206, Bangladesh
Cell No: (88) 01616004108
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Academy Location