ITIL
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ITIL

The few courses under ITIL are stated below:

Frequently Asked Questions (FAQs)

1. How many days is the program duration?
Each Life-Cycle module is a 3 full day program where as each of the Capability modules and the MALC module is of 4 full days. The time duration per day would be an approximate of 9 hours.

2. Who is the target audience for this course?
All the aspiring and current IT/ITes professionals.

3. Who are the Authorized Examination Providers for this course?
TÜV SÜD Akademie, EXIN, APMG-International, BCS-ISEB, Loyalist Certification Services, DANSK IT, DF Certifiering AB, CSME and CERT-IT.

4. How long is my certification valid?
ITIL® certifications remain valid for a life time hence there are no Continuing Certification Requirements (CCR).

5. Which is the current and previous version of ITIL®?
Post 2012 ITIL® will be referred to as ITIL®, without reference to any specific version.

6. What are the Examination pre-requisites for this level?

  • ITIL® Foundation Certification completion is mandatory to appear for the certification exam pertaining to this level.
  • Contact hours pertaining to all the Intermediate modules requires to be acquired through an ATO (Accredited Training Organization)

7. Will I be able to implement the knowledge that I obtain through this program?
Even though the Course objective is to help the participants familiarize themselves to the various ITIL® concepts and terminologies, our unique delivery model also ensures that the participants can actually apply the acquired knowledge in their work environment; this is made possible via our proven mechanism of hands-on/ role play/case study based assignments during classroom sessions.

8. Do I get any post certification support, coaching, mentoring and career counseling?
Our trainers are the real world consultants who believe in being associated with the participants on long term basis while facilitating project assistance and guidance on-demand basis.

9. What is the pattern and difficulty rating for this exam?
The Exam consists of 8 scenario based questions with no negative marking. One needs to score 28 marks out of possible 40 marks. The rating is based on gradient marking scheme whereby the best answer would fetch 5 marks, the second best would fetch 3 marks and the third best- 1 mark. The time allotted for this exam is 90 mins. The difficulty level of this exam is rated as ‘Moderate’.

10. How long do I have to wait for the results of my multiple choice examinations?
Candidates receive the result within a week while the hardcopy of the certificate is dispatched to the candidate’s registered postal address within 4 weeks of the examination session.

11. What languages are the ITIL examinations available in?
The Foundation examinations are available in English, French, Spanish, German, Portuguese, Chinese, Japanese and Russian. The Practitioner examinations are available in English only. The Service Manager examinations are available in English, German and Russian.

   

Date: 2013-08-30 - 2013-08-30

This course is designed for anyone working in IT that wants to gain knowledge in IT Service Management best practice. ITIL (Information Technology Infrastructure Library) Service Management training based on version-3 teaches essentials of ITIL and helps you to understand how your organization can benefit significantly by applying the ITIL principles to your work environment.It describes the key concepts, processes, functions and roles of the ITIL service life cycle. This results in good awareness and comprehension of the main aspects of ITIL providing solid framework of IT and alignment of IT with Business.

Resource Person:

Subha Nandi is a renowned IT Infrstarurure, IT Governance & Complaince consultant having major certifications as ITIL Expert (V3) , COBIT, PRINCE2, ITIL Service Manager, MCP (Microsoft Certified Professional),BS7799/ISO 27001 Certified Lead Auditor, Cambridge Certified Security Professional, Certified Novell Engineer (CNE) on Novell NetWare 3.x, 4.x and 5.x,

He is an ITIL Expert (v3.0); worked as an Account Manager cum Senior Consultant in Major Banks in the African continent. Previously associated with E bookers Plc. (Technovate e Solutions Pvt. Ltd.) as Project Manager, Data Centre (Reporting to CIO). Insightful knowledge in systems / server management (Microsoft, AS400, etc.), Data Centre Design and Implementation, Planning IT security, maintenance of hardware, User account administration and setting up of Privileges, etc. Vendor Management for majors in...

Date: 2013-09-02 - 2013-09-02

Service Operations is the phase where the Services become visible to the Customers. Hence, this is the phase where the actual charging happens. This phase is about “maintaining and sustaining” the ongoing services. A well managed “Operations” ensure Service Providers spend less time for “Fire-fighting” and rather focus more on “Value Realization”.

Resource Person:

Subha Nandi
A renowned IT Infrstarurure, IT Governance & Complaince consultant having major certifications as ITIL Expert (V3) , COBIT, PRINCE2, ITIL Service Manager, MCP (Microsoft Certified Professional),BS7799/ISO 27001 Certified Lead Auditor, Cambridge Certified Security Professional, Certified Novell Engineer (CNE) on Novell NetWare 3.x, 4.x and 5.x,

He is an ITIL Expert (v3.0); worked as an Account Manager cum Senior Consultant in Major Banks in the African continent. Previously associated with E bookers Plc. (Technovate e Solutions Pvt. Ltd.) as Project Manager, Data Centre (Reporting to CIO). Insightful knowledge in systems / server management (Microsoft, AS400, etc.), Data Centre Design and Implementation, Planning IT security, maintenance of hardware, User account administration and setting up of Privileges, etc. Vendor Management for majors including Microsoft, H...

Date: 2013-11-08 - 2013-11-08

This course is designed for anyone working in IT that wants to gain knowledge in IT Service Management best practice. ITIL (Information Technology Infrastructure Library) Service Management training based on version-3 teaches essentials of ITIL and helps you to understand how your organization can benefit significantly by applying the ITIL principles to your work environment.It describes the key concepts, processes, functions and roles of the ITIL service life cycle. This results in good awareness and comprehension of the main aspects of ITIL providing solid framework of IT and alignment of IT with Business.

Resource Person:

Subha Nandi is a renowned IT Infrstarurure, IT Governance & Complaince consultant having major certifications as ITIL Expert (V3) , COBIT, PRINCE2, ITIL Service Manager, MCP (Microsoft Certified Professional),BS7799/ISO 27001 Certified Lead Auditor, Cambridge Certified Security Professional, Certified Novell Engineer (CNE) on Novell NetWare 3.x, 4.x and 5.x,

He is an ITIL Expert (v3.0); worked as an Account Manager cum Senior Consultant in Major Banks in the African continent. Previously associated with E bookers Plc. (Technovate e Solutions Pvt. Ltd.) as Project Manager, Data Centre (Reporting to CIO). Insightful knowledge in systems / server management (Microsoft, AS400, etc.), Data Centre Design and Implementation, Planning IT security, maintenance of hardware, User account administration and setting up of Privileges, etc. Vendor Management for majors in...

Date: 2014-09-05 - 2014-09-05

The Service Strategy module is one of the ITIL® Service Lifecycle modules. This module is known as the “birth-place” of services. This is the place where Services are conceptualized and 3 very important questions are answered:

  • What should be sold as a Service?
  • Who should be the target buyer?
  • How will the Service Provider be different than other Service Providers offering similar services?

Resource Person:

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Date: 2014-09-17 - 2014-09-17

Service Design is the “Architectural” phase of the framework where Utility and Warranty needs of the customer (identified in the Strategy Phase) are embedded in the blueprint of Services known as the “Service Design Package (SDP)”.

Resource Person:

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Date: 2015-01-20 - 2015-01-20

The Planning, Protection and Optimization Certificate offers candidates a balanced knowledge of ITIL practices. It is also a Capability Stream module for those working towards the Expert Certification.

Resource Person:

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Date: 2015-09-14 - 2015-09-14

Service Operations is the phase where the Services become visible to the Customers. Hence, this is the phase where the actual charging happens. This phase is about “maintaining and sustaining” the ongoing services. A well-managed “Operations” ensure Service Providers spend less time for “Fire-fighting” and rather focus more on “Value Realization”.

Resource Person:

Subha Nandi is a renowned IT Infrastructure, IT Governance & Complaince consultant having major certifications as ITIL Expert (V3) , COBIT, PRINCE2, ITIL Service Manager, MCP (Microsoft Certified Professional),BS7799/ISO 27001 Certified Lead Auditor, Cambridge Certified Security Professional, Certified Novell Engineer (CNE) on Novell NetWare 3.x, 4.x and 5.x,

He is an ITIL Expert (v3.0); worked as an Account Manager cum Senior Consultant in Major Banks in the African continent. Previously associated with E bookers Plc. (Technovate e Solutions Pvt. Ltd.) as Project Manager, Data Centre (Reporting to CIO). Insightful knowledge in systems / server management (Microsoft, AS400, etc.), Data Centre Design and Implementation, Planning IT securit...

Date: 2015-11-11 - 2015-11-11

The Release, Control and Validation Certificate is intended to offer candidates a balanced knowledge of ITIL practices. It is also a Capability Stream module for those working towards the ITIL Expert Certification.

Resource Person:

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Date: 2015-12-10 - 2015-12-10

ITIL® Qualification Scheme broadly contains hierarchical levels in the form of the “Foundation” level, the “Intermediate/ Practitioner” level, the “Expert” level and then the “Master” level. It is important to complete one level before moving on to the next in the same order. Each level has credits (points) associated with it which is depicted in the above diagram in the form of numbers. To be an ITIL® Expert one needs to obtain 22 credits and PASS the MALC certification exam.


Note: ITIL® Expert is a status that one obtains after successful completion of MALC exam hence it does not have any specific certification exam associated with it.


The ITIL® Master Qualification is the highest level in the Official ITIL® Qualification Scheme. To achieve the ITIL® Master Qualification the candidate must be able to explain and justify how they selected and individually applied a range of knowledge, principles, methods and techniques from ITIL® and supporting management techniques, to achieve desired business outcomes. This means that the candidate needs to possess relevant IT Service Management experience.

Resource Person:

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Date: 2015-12-16 - 2015-12-16

The "Service Offerings and Agreements" Certificate is intended to offer candidates a balanced knowledge of ITIL practices. It is also a Capability Stream module for those working towards the ITIL Expert Certification.

Resource Person:

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Date: 2016-05-12 - 2016-05-12

The Operational Support and Analysis Certificate is intended to offer candidates a balanced knowledge of ITIL practices. It is also a Capability Stream module for those working towards the ITIL Expert Certification.

Resource Person:

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Date: 2016-09-14 - 2016-09-14

Continual Service Improvement phase is to be seen as a Phase included within all the phases of Service Lifecycle, including itself too. The Goal is to ensure that whatever is being done today, can all be improved upon tomorrow.

Resource Person:

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AMS Campus Facilities

  • Two Air conditioned seminar halls with projector & audio system [Maximum Capacity up to 50 persons] including video recording capacity.
  • Two different PC Labs (Air conditioned)
  • Centralized server
  • Internet / WIFI facilities
  • Practice facilities in LABS
  • Online Exam Centre
  • Cafeteria & Own cook facility
  • Large lobby with natural surroundings
  • Huge Parking Space
  • Waiting Lounge
  • Distance education facilities
  • Printer, Scanner etc logistics facilities
  • Special Guest Room
  • Registration Booth Arrangement Space
  • 3 Star Accommodation arrangements for foreign guests on demand in walking distance from the center.
    ………and many more

Contact AMS

Academy of Management & Science (AMS)
House #450, Road # 31, New DOHS,Mohakhali, Dhaka-1206, Bangladesh
Cell No: (88) 01616004108
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