ITIL® Expert
Service Times: 9am and 10:30am
6399 North Wells Road, Bigtownville, CO 32748
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ITIL® Expert

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Academy of Management & Science (AMS)
House # 89/E, Road # 13/C, Block # E, Banani, Dhaka 1213, Bangladesh
Telephone: +880 (2) 9891190, +880 (2) 8836875, Cell No: (88) 01680878839, (88) 01193070284

Workshop Details

Venue: Academy of Management & Science (AMS)
Location: House # 89/E, Road # 13/C, Block # E, Banani, Dhaka-1213, Bangladesh
Telephone: +880-2-9891190
+880 (2) 8836875
Cell No: 01711081540,
01716507300, 01717170008,




ITIL® Expert


ITIL® Qualification Scheme broadly contains hierarchical levels in the form of the “Foundation” level, the “Intermediate/ Practitioner” level, the “Expert” level and then the “Master” level. It is important to complete one level before moving on to the next in the same order. Each level has credits (points) associated with it which is depicted in the above diagram in the form of numbers. To be an ITIL® Expert one needs to obtain 22 credits and PASS the MALC certification exam.

Note: ITIL® Expert is a status that one obtains after successful completion of MALC exam hence it does not have any specific certification exam associated with it.

The ITIL® Master Qualification is the highest level in the Official ITIL® Qualification Scheme. To achieve the ITIL® Master Qualification the candidate must be able to explain and justify how they selected and individually applied a range of knowledge, principles, methods and techniques from ITIL® and supporting management techniques, to achieve desired business outcomes. This means that the candidate needs to possess relevant IT Service Management experience.


You should have passed ITIL Foundation and ITIL Intermediate prior before attending this course.


4 days

Course Objectives:

  • Understand Business IT Integration.
  • Understand Risk Management Activities.
  • Understand and customize ITIL based on Industry verticals.

Course Details:

  • Introduction to IT Service Management Business and Managerial Issues
  • Managing the Planning and Implementation of IT Service Management
  • Management of Strategic Change
  • Risk Management
  • Understanding Organizational Challenges
  • Service Assessment
  • Understanding Complementary Industry Guidance

Training Calendar

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AMS Campus Facilities

  • Two Air conditioned seminar halls with projector & audio system [Maximum Capacity up to 50 persons] including video recording capacity.
  • Two different PC Labs (Air conditioned)
  • Centralized server
  • Internet / WIFI facilities
  • Practice facilities in LABS
  • Online Exam Centre
  • Cafeteria & Own cook facility
  • Large lobby with natural surroundings
  • Huge Parking Space
  • Waiting Lounge
  • Distance education facilities
  • Printer, Scanner etc logistics facilities
  • Special Guest Room
  • Registration Booth Arrangement Space
  • 3 Star Accommodation arrangements for foreign guests on demand in walking distance from the center.
    ………and many more

Contact AMS

Academy of Management & Science (AMS)
House #450, Road # 31, New DOHS,Mohakhali, Dhaka-1206, Bangladesh
Cell No: (88) 01616004108
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Academy Location