ITIL Intermediate
Service Times: 9am and 10:30am
6399 North Wells Road, Bigtownville, CO 32748
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The "ITIL® Intermediate Certification" has a credit based structure with each module focused on different publications of the IT Infrastructure Library. Candidates need to accumulate 15 credits from the Intermediate modules- LifeCycle and/or Capability. LifeCycle modules are mapped to the respective publications- Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement, where the Capability modules are mapped to specific job roles.

The few courses under ITIL-Intermediate are stated below:

Candidates may also choose to select modules from both Service LifeCycle and Service Capability streams to gain a holistic view of an entire stage from both a high level management level and the detailed technical perspective. The ITIL® Management across the LifeCycle (MALC) Qualification completes the Intermediate stream. This particular module is aimed at those candidates interested in achieving ITIL® Expert Level. The candidate should have obtained a minimum of 17 credits in order to be deemed eligible for MALC certification.

Frequently Asked Questions (FAQs)

1. How many days is the program duration?
Each Life-Cycle module is a 3 full day program where as each of the Capability modules and the MALC module is of 4 full days. The time duration per day would be an approximate of 9 hours.

2. Who is the target audience for this course?
All the aspiring and current IT/ITes professionals.

3. Who are the Authorized Examination Providers for this course?
TÜV SÜD Akademie, EXIN, APMG-International, BCS-ISEB, Loyalist Certification Services, DANSK IT, DF Certifiering AB, CSME and CERT-IT.

4. How long is my certification valid?
ITIL® certifications remain valid for a life time hence there are no Continuing Certification Requirements (CCR).

5. Which is the current and previous version of ITIL®?
Post 2012 ITIL® will be referred to as ITIL®, without reference to any specific version.

6. What are the Examination pre-requisites for this level?

  • ITIL® Foundation Certification completion is mandatory to appear for the certification exam pertaining to this level.
  • Contact hours pertaining to all the Intermediate modules requires to be acquired through an ATO (Accredited Training Organization)

7. Will I be able to implement the knowledge that I obtain through this program?
Even though the Course objective is to help the participants familiarize themselves to the various ITIL® concepts and terminologies, our unique delivery model also ensures that the participants can actually apply the acquired knowledge in their work environment; this is made possible via our proven mechanism of hands-on/ role play/case study based assignments during classroom sessions.

8. Do I get any post certification support, coaching, mentoring and career counseling?
Our trainers are the real world consultants who believe in being associated with the participants on long term basis while facilitating project assistance and guidance on-demand basis.

9. What is the pattern and difficulty rating for this exam?
The Exam consists of 8 scenario based questions with no negative marking. One needs to score 28 marks out of possible 40 marks. The rating is based on gradient marking scheme whereby the best answer would fetch 5 marks, the second best would fetch 3 marks and the third best- 1 mark. The time allotted for this exam is 90 mins. The difficulty level of this exam is rated as ‘Moderate’.

10. How long do I have to wait for the results of my multiple choice examinations?
Candidates receive the result within a week while the hardcopy of the certificate is dispatched to the candidate’s registered postal address within 4 weeks of the examination session.

11. What languages are the ITIL examinations available in?
The Foundation examinations are available in English, French, Spanish, German, Portuguese, Chinese, Japanese and Russian. The Practitioner examinations are available in English only. The Service Manager examinations are available in English, German and Russian.


Date: 2013-09-02 - 2013-09-02

Service Operations is the phase where the Services become visible to the Customers. Hence, this is the phase where the actual charging happens. This phase is about “maintaining and sustaining” the ongoing services. A well managed “Operations” ensure Service Providers spend less time for “Fire-fighting” and rather focus more on “Value Realization”.

Resource Person:

Subha Nandi
A renowned IT Infrstarurure, IT Governance & Complaince consultant having major certifications as ITIL Expert (V3) , COBIT, PRINCE2, ITIL Service Manager, MCP (Microsoft Certified Professional),BS7799/ISO 27001 Certified Lead Auditor, Cambridge Certified Security Professional, Certified Novell Engineer (CNE) on Novell NetWare 3.x, 4.x and 5.x,

He is an ITIL Expert (v3.0); worked as an Account Manager cum Senior Consultant in Major Banks in the African continent. Previously associated with E bookers Plc. (Technovate e Solutions Pvt. Ltd.) as Project Manager, Data Centre (Reporting to CIO). Insightful knowledge in systems / server management (Microsoft, AS400, etc.), Data Centre Design and Implementation, Planning IT security, maintenance of hardware, User account administration and setting up of Privileges, etc. Vendor Management for majors including Microsoft, H...

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AMS Campus Facilities

  • Two Air conditioned seminar halls with projector & audio system [Maximum Capacity up to 50 persons] including video recording capacity.
  • Two different PC Labs (Air conditioned)
  • Centralized server
  • Internet / WIFI facilities
  • Practice facilities in LABS
  • Online Exam Centre
  • Cafeteria & Own cook facility
  • Large lobby with natural surroundings
  • Huge Parking Space
  • Waiting Lounge
  • Distance education facilities
  • Printer, Scanner etc logistics facilities
  • Special Guest Room
  • Registration Booth Arrangement Space
  • 3 Star Accommodation arrangements for foreign guests on demand in walking distance from the center.
    ………and many more

Contact AMS

Academy of Management & Science (AMS)
House #450, Road # 31, New DOHS,Mohakhali, Dhaka-1206, Bangladesh
Cell No: (88) 01616004108
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Academy Location