Release, Control and Validation (RCV)
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Release Control & Validation (RCV)

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Venue:

Academy of Management & Science (AMS)
House # 89/E, Road # 13/C, Block # E, Banani, Dhaka 1213, Bangladesh
Telephone: +880 (2) 9891190, +880 (2) 8836875, Cell No: (88) 01680878839, (88) 01193070284

Workshop Details

Academy of Management & Science (AMS)
House # 89/E, Road # 13/C, Block # E, Banani, Dhaka-1213, Bangladesh
Telephone: +880-2-9891190
+880 (2) 8836875
Cell No: (88) 01193070284
(88) 01680878839

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Release Control & Validation (RCV)

Overview:

The Release, Control and Validation Certificate is intended to offer candidates a balanced knowledge of ITIL practices. It is also a Capability Stream module for those working towards the ITIL Expert Certification.

Prerequisite:

You should have passed ITIL Foundation prior before attending this course.

Duration:

03 Days

Course Objectives:

  • A good understanding of related Service Transition processes.
  • Understand the role of Configuration Management and Service Model.
  • Creation of Knowledge entities.
  • Understand Build, Test and Implementation aspects of Releases.

Course Details:

  • The importance of Service Management as a Practice concept and Service Transition Principles, Purpose and Objective
  • The importance of ITIL Release, Control and Validation while providing service
  • How all processes in ITIL Release, Control and Validation interact with other Service Lifecycle Processes
  • What are the processes, activities, methods and functions used in each of the ITIL Release, Control and Validation processes
  • How to use the ITIL Release, Control and Validation processes, activities and functions to achieve operational excellence
  • How to measure ITIL Release, Control and Validation
  • The importance of IT Security and its contributions to ITIL Release, Control and Validation
  • The technology and implementation considerations surrounding ITIL Release, Control and Validation
  • Change Management as a capability to realize successful service transition
  • Service Validation and Testing as a capability to assure the integrity and the quality of service transition
  • Service Asset and Configuration Management as a capability to monitor the state of service transition
  • Knowledge Management as part of enhancing the on-going management decision support and service delivery capability
  • Request Fulfillment and Evaluation to assure meeting committed service level performance
  • Release Control and Validation process roles and responsibilities
  • Technology and Implementation Considerations
  • Challenges, Critical Success Factors and Risks associated to ITIL Release, Control and Validation

Training Calendar

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AMS Campus Facilities

  • Two Air conditioned seminar halls with projector & audio system [Maximum Capacity up to 50 persons] including video recording capacity.
  • Two different PC Labs (Air conditioned)
  • Centralized server
  • Internet / WIFI facilities
  • Practice facilities in LABS
  • Online Exam Centre
  • Cafeteria & Own cook facility
  • Large lobby with natural surroundings
  • Huge Parking Space
  • Waiting Lounge
  • Distance education facilities
  • Printer, Scanner etc logistics facilities
  • Special Guest Room
  • Registration Booth Arrangement Space
  • 3 Star Accommodation arrangements for foreign guests on demand in walking distance from the center.
    ………and many more

Contact AMS

Academy of Management & Science (AMS)
House #450, Road # 31, New DOHS,Mohakhali, Dhaka-1206, Bangladesh
Cell No: (88) 01616004108
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

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