Service Offerings and Agreements (SOA)
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Service Offerings and Agreements (SOA)

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Venue:

Academy of Management & Science (AMS)
House # 89/E, Road # 13/C, Block # E, Banani, Dhaka 1213, Bangladesh
Telephone: +880 (2) 9891190, +880 (2) 8836875, Cell No: (88) 01680878839, (88) 01193070284

Workshop Details

Academy of Management & Science (AMS)
House # 89/E, Road # 13/C, Block # E, Banani, Dhaka-1213, Bangladesh
Telephone: +880-2-9891190
+880 (2) 8836875
Cell No: (88) 01193070284
(88) 01680878839

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Service Offerings and Agreements (SOA)

Overview:

The "Service Offerings and Agreements" Certificate is intended to offer candidates a balanced knowledge of ITIL practices. It is also a Capability Stream module for those working towards the ITIL Expert Certification.

Prerequisite:

You should have passed ITIL Foundation prior before attending this course.

Course Objectives:

  • A good understanding of related Service Strategy and Service Design processes.
  • Relate Design to identified customer Requirements.
  • Provides a well established mechanism for Service Level Management.
  • Identifies CSI component within the Delivery space.

Course Details:

  • Service Management as a Practice
  • Processes across the Service Lifecycle pertaining to the Service Offerings and Agreements curriculum:
    • Service Portfolio Management which provides documentation for services and prospective services in business terms
    • Service Catalogue Management which is concerned with the production and documentation of the Service Catalogue from a business and a technical viewpoint
    • Service Level Management which sets up a Service Level Agreement (SLA) structure and ensures that all SLAs have an underpinning support structure in place
    • Demand Management which identifies Patterns of Business Activity to enable the appropriate strategy to be implemented
    • Supplier Management which ensures all partners and suppliers are managed in the appropriate way and includes contract management
    • Financial Management which includes ensuring understanding of the service value and the management of all financial considerations
    • Business Relationship Managers who have responsibility to represent customers and ensure the Service Catalogue and Portfolio have the right needs
  • Operational activities of processes covered in other Lifecycle phases such as Incident and Change Management
  • Organizing for Service Operation which describe functions to be performed within Service Offerings and Agreements
  • Service Offerings and Agreements roles and responsibilities
  • Technology and Implementation Considerations
  • Challenges, Critical Success Factors and risks
  • CSI as a consequence of effective Service Offerings and Agreements

Training Calendar

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AMS Campus Facilities

  • Two Air conditioned seminar halls with projector & audio system [Maximum Capacity up to 50 persons] including video recording capacity.
  • Two different PC Labs (Air conditioned)
  • Centralized server
  • Internet / WIFI facilities
  • Practice facilities in LABS
  • Online Exam Centre
  • Cafeteria & Own cook facility
  • Large lobby with natural surroundings
  • Huge Parking Space
  • Waiting Lounge
  • Distance education facilities
  • Printer, Scanner etc logistics facilities
  • Special Guest Room
  • Registration Booth Arrangement Space
  • 3 Star Accommodation arrangements for foreign guests on demand in walking distance from the center.
    ………and many more

Contact AMS

Academy of Management & Science (AMS)
House #450, Road # 31, New DOHS,Mohakhali, Dhaka-1206, Bangladesh
Cell No: (88) 01616004108
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

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