Continual Service Improvement(CSI)
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Continual Service Improvement(CSI)

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Venue:

Academy of Management & Science (AMS)
House # 89/E, Road # 13/C, Block # E, Banani, Dhaka 1213, Bangladesh
Telephone: +880 (2) 9891190, +880 (2) 8836875, Cell No: (88) 01680878839, (88) 01193070284

Workshop Details

Academy of Management & Science (AMS)
House # 89/E, Road # 13/C, Block # E, Banani, Dhaka-1213, Bangladesh
Telephone: +880-2-9891190
+880 (2) 8836875
Cell No: (88) 01193070284
(88) 01680878839

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Continual Service Improvement(CSI)

Overview:

Continual Service Improvement phase is to be seen as a Phase included within all the phases of Service Lifecycle, including itself too. The Goal is to ensure that whatever is being done today, can all be improved upon tomorrow.

Prerequisite:

You should have passed ITIL Foundation prior before attending this course.

Duration:

03 Days

Course Objectives:

  • Regularly carrying out maturity assessments against the activities and roles associated with the process to demonstrate areas opportunities, improvements and/or concerns
  • Reviewing management information and associated trends to ensure that the output of the ITSM processes are achieving the required results
  • Periodically conducting internal audits to verify compliance
  • Reviewing existing resources and documents for relevance
  • Making ad-hoc recommendations
  • Conducting regular customer satisfaction surveys
  • Conducting service reviews to identify further CSI opportunities

Course Details:

  • Introduction to Continual Service Improvement
  • Continual Service Improvement Principles
  • Continual Service Improvement Process
  • Continual Service Improvement Methods and Techniques
  • Organization for Continual Service Improvement
  • Technology for Continual Service Improvement
  • Implementation Considerations
  • Critical success factors and risks

Training Calendar

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AMS Campus Facilities

  • Two Air conditioned seminar halls with projector & audio system [Maximum Capacity up to 50 persons] including video recording capacity.
  • Two different PC Labs (Air conditioned)
  • Centralized server
  • Internet / WIFI facilities
  • Practice facilities in LABS
  • Online Exam Centre
  • Cafeteria & Own cook facility
  • Large lobby with natural surroundings
  • Huge Parking Space
  • Waiting Lounge
  • Distance education facilities
  • Printer, Scanner etc logistics facilities
  • Special Guest Room
  • Registration Booth Arrangement Space
  • 3 Star Accommodation arrangements for foreign guests on demand in walking distance from the center.
    ………and many more

Contact AMS

Academy of Management & Science (AMS)
House #450, Road # 31, New DOHS,Mohakhali, Dhaka-1206, Bangladesh
Cell No: (88) 01616004108
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

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