Service Design (SD)
Service Times: 9am and 10:30am
6399 North Wells Road, Bigtownville, CO 32748
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Service Design(SD)

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Academy of Management & Science (AMS)
House # 89/E, Road # 13/C, Block # E, Banani, Dhaka 1213, Bangladesh
Telephone: +880 (2) 9891190, +880 (2) 8836875, Cell No: (88) 01680878839, (88) 01193070284

Workshop Details

Academy of Management & Science (AMS)
House # 89/E, Road # 13/C, Block # E, Banani, Dhaka-1213, Bangladesh
Telephone: +880-2-9891190
+880 (2) 8836875
Cell No: (88) 01193070284
(88) 01680878839


Service Design(SD)


Service Design is the “Architectural” phase of the framework where Utility and Warranty needs of the customer (identified in the Strategy Phase) are embedded in the blueprint of Services known as the “Service Design Package (SDP)”.


You should have passed ITIL Foundation prior before attending this course.


03 Days

Course Objectives:

  • Reduced Total Cost of Ownership (TCO)
  • Easier implementation of new or changed services: as there is integrated and full Service Design and the production of comprehensive SDPs
  • Improved service alignment: involvement from the conception of the service, ensuring that new or changed services match business needs, with services designed to meet Service Level Requirements
  • Improved IT governance: assist with the implementation and communication of a set of controls for effective governance of IT Effective Service Management and IT processes
  • Improved information and decision-making: more comprehensive and effective measurements and metrics will enable better decision-making and continual improvement of Service Management practices in the design stage of the Service Lifecycle.

Course Details:

  • Introduction to service design
  • Service design principles
  • Service design processes (design coordination, service catalog management, service level management, availability management, capacity management, IT service continuity management, information security management, supplier management)
  • Service design technology-related activities
  • Organizing for service design
  • Technology considerations
  • Implementation and improvement of service design
  • Challenges, critical success factors and risks

Training Calendar

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AMS Campus Facilities

  • Two Air conditioned seminar halls with projector & audio system [Maximum Capacity up to 50 persons] including video recording capacity.
  • Two different PC Labs (Air conditioned)
  • Centralized server
  • Internet / WIFI facilities
  • Practice facilities in LABS
  • Online Exam Centre
  • Cafeteria & Own cook facility
  • Large lobby with natural surroundings
  • Huge Parking Space
  • Waiting Lounge
  • Distance education facilities
  • Printer, Scanner etc logistics facilities
  • Special Guest Room
  • Registration Booth Arrangement Space
  • 3 Star Accommodation arrangements for foreign guests on demand in walking distance from the center.
    ………and many more

Contact AMS

Academy of Management & Science (AMS)
House #450, Road # 31, New DOHS,Mohakhali, Dhaka-1206, Bangladesh
Cell No: (88) 01616004108
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Academy Location