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Microsoft System Center Service Manager 2010 (MSCSM) for IT Analysts

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Venue:

Academy of Management & Science (AMS)
House # 89/E, Road # 13/C, Block # E, Banani, Dhaka 1213, Bangladesh
Telephone: +880 (2) 9891190, +880 (2) 8836875, Cell No: (88) 01680878839, (88) 01193070284

Resource Person

Md. Anwar Hossain
Md. Anwar Hossain is an Information Technology & Security Professional with M.Sc. in Computer Science & over 12+ years of IT experience in Telecom, Bank ,Multinational & local enterprise , Small medium business and IT Service Provider with notable success in directing IT corporate initiatives while participating in planning, analysis Designing and Lead implementation of Information Technology & security solutions and standards in direct support to business objectives. He is extremely well versed with ITIL v3 & MOF. He served as Technology Specialist for Microsoft Bangladesh part for last 6+years. Presently he is working as freelance consultant to implement IT infrastructure, messaging and collaboration, Unified communication, IT asset management, service desk, business process automation to make business more productive, profitable and competitive as well as security software that drive awareness, decrease exposure and strengthen organizations. He also has hands-on experience in Enterprise regarding various Information technologies including Security application based on Microsoft platform.

He has imparted Information technology including Cisco, Microsoft & security training at various levels in the organizations for Senior Management, implementation team members, end users.

Mr. Anwar has a passion for teaching and learning which is evident from the string of certificates he has obtained and which he also teaches. He conducted classes on MCITP Server admin and enterprise admin , exchange server 2007,2010 CCNA ,CCNP, Microsoft Office . He also conducted ITIL Foundation 3.0 to British High commission, Apollo Hospitals, Sheraton Hotel, NCC Bank, HSBC Bank, Chevron, Singapore Technology, Rajuk, Australia high commission, Banglalink.

ITLI Foundation in IT Service Management: ITIL Foundation V.3
EC Council

Workshop Details

MSCSM training/course in Dhaka, Bangladesh
Venue:
Academy of Management & Science (AMS)
House # 89/E, Road # 13/C, Block # E, Banani, Dhaka-1213, Bangladesh
Telephone:
+880-2-9891190
+880 (2) 8836875
Cell No:
(88) 01680878839
(88) 01193070284
Duration:
5 Days(Full Day) / 40 Hours
Certification:
Course Participation Certificate will be awarded

Who Can Attend

  • Participants should have at least one year of experience with IT Support processes or one or more System Center products (Operations Manager, Configuration Manager).
  • Experience performing activities with ITIL and MOF processes as an IT Analyst
  • Experience as a user (not administrator) of System Center Configuration Manager 2007 and Operations Manager 2007 R2 features and functionality
  • Experience as a user of Active Directory

Methodology

PowerPoint Presentation, Interactive Lecture, Case Study, Classroom exercise, Question and Answer session.

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Microsoft System Center Service Manager 2010 (MSCSM) for IT Analysts

Course Code:

01-TT-SCSM-0001

Overview:

This course is intended for IT Analysts who support End Users using Microsoft® System Center Service Manager 2010. This includes Service Desk managers andstaff, as well as managers and staff at Tiers 1‐4 of support organizations, including IT Operations, Technical Management, and Applications Management functions. The focus is on individuals responsible for managing Incidents, Problems,Changes, IT Assets, and Knowledge and Reporting for their technology streams.

Prerequisite:

Participants should have at least one year of experience with IT Support processes or one or more System Center products (Operations Manager, Configuration Manager). Experience performing activities with ITIL and MOF processes as an IT Analyst Experience as a user (not administrator) of System Center Configuration Manager 2007 and Operations Manager 2007 R2 features and functionality Experience as a user of Active Directory

Duration:

5 Days (Full/40 Hours)

Course Objectives:

On successful completion of the course delegates will be able to understand:

  • IT System analysis, performance analysis, service management, operations management, operations performance evaluation, System Management

Course Details:

• Explain the structure and components of SCSM architecture
• Outline Microsoft® and Partner solutions that extend SCSM
• Define key SCSM and IT Service Management terminology
• List and describe the parts of the Service Manager console
• List and describe End User and IT Analyst portal capabilities
• Describe key SCSM concepts and process workflows
• Perform key IT Analyst tasks using SCSM including Incident, Problem,
• Change and Reporting and Management
• Manage Wake on LAN.

Training Calendar

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AMS Campus Facilities

  • Two Air conditioned seminar halls with projector & audio system [Maximum Capacity up to 50 persons] including video recording capacity.
  • Two different PC Labs (Air conditioned)
  • Centralized server
  • Internet / WIFI facilities
  • Practice facilities in LABS
  • Online Exam Centre
  • Cafeteria & Own cook facility
  • Large lobby with natural surroundings
  • Huge Parking Space
  • Waiting Lounge
  • Distance education facilities
  • Printer, Scanner etc logistics facilities
  • Special Guest Room
  • Registration Booth Arrangement Space
  • 3 Star Accommodation arrangements for foreign guests on demand in walking distance from the center.
    ………and many more

Contact AMS

Academy of Management & Science (AMS)
House #450, Road # 31, New DOHS,Mohakhali, Dhaka-1206, Bangladesh
Cell No: (88) 01616004108
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Academy Location

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