Business Etiquette
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Business Etiquette

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Venue:

Academy of Management & Science (AMS)
House # 89/E, Road # 13/C, Block # E, Banani, Dhaka 1213, Bangladesh
Telephone: +880 (2) 9891190, +880 (2) 8836875, Cell No: (88) 01680878839, (88) 01193070284

Resource Person

Zeenat Karim Hria

Key Skills:

  • Over 7 years’ experience in the public relation and customer care section in various international companies.
  • Over 1.5 year experience in managing 2 departments of customer contact point in The Westin Dhaka.
  • Right balance of skills and abilities to establish excellent internal and external corporate communication.
  • Understand customer service, professional, team-oriented, possess good work ethics and extremely result driven.
  • Superior written and oral communication skill in 4 different languages with fair knowledge in French.
  • Commended Interpersonal and client handling skill.
  • Profound computer skill including Opera (Version 4).

Work Experiences

  • General Manager, MAC Dhaka Limited (A Dubai based Advertising Agency)
  • Client Relations Manager, MAC Dhaka Limited (A Dubai based Advertising Agency)
  • Brand Manager, Prestige Bengal Ltd. (Distributor of Star Asia Singapore)
  • Customer Care & After Sales Manager, Evolve Technologies Pvt. Ltd.
  • Guest Services Manager, The Westin Dhaka (Managed by Starwood Hotels & Resorts)
  • Assistant Manager, Marketing & Customer Care, Rangs Limited, (Sole distributor of Mitsubishi Motors)
  • Senior Executive, Public Relations and Administration, Dipon Consultancy Services
  • Language Instructor, Winnington International School, Pakistan(An organization by ICI Limited)

Training & Workshop Experience:

  • Starwood Customer Experience (SCE) Network May 07
  • Star Improvement System (SIS) May 07
  • Train the Trainer April 07
  • Starwood Care Guest Service Program March 07
  • Starwood training for Service Express (Westin Kuala Lumpur) February 07
  • BWCB (Building World Class Brand) September 07
  • People Management Skill

Workshop Details

Academy of Management & Science
House # 89/E, Road # 13/C,Block # E,
Banani,Dhaka-1213, Bangladesh

Telephone:  +880-2-9891190 ,
 +880-2-8836875
Cell No: 01680878839,01717170008,
01716507300,01711081540,
01616160361
Email: info@ams.com.bd
Website: www.ams.com.bd

Certification

Certificates of Completion are issued to each participant

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Business Etiquette

Course Code:

BC-017

Duration:

1 Day / 8 Hours

Course Objectives:

In this course participants will:

  • Understand what etiquette is and why it's important
  • Learn how to introduce yourself professionally
  • Understand the "3 C's" and how to use them to create a good first impression
  • Learn tools to assist and minimize nervousness
  • Use techniques to master name memorization
  • Know the "4 levels of conversation"
  • Learn to conduct yourself professionally
  • Understand appropriate etiquette for open plan and cubicle environments
  • Know what not to do in a meeting
  • Acquire the fundamentals of email etiquette

Course Details:

  • Lesson 1: Networking for Success
  • Lesson 2: Professional Introductions
  • Lesson 3: Professional Office Conduct
  • Lesson 4: Business Email Etiquette
  • Lesson 5: Business E-Mail Etiquette
  • Lesson 6: Eating Out
  • Lesson 7: Telephone Etiquette
  • Lesson 8: The Written Letter
  • Lesson 9: Dressing for Success
  • Lesson 10: International Etiquette

Training Calendar

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Newsletter

AMS Campus Facilities

  • Two Air conditioned seminar halls with projector & audio system [Maximum Capacity up to 50 persons] including video recording capacity.
  • Two different PC Labs (Air conditioned)
  • Centralized server
  • Internet / WIFI facilities
  • Practice facilities in LABS
  • Online Exam Centre
  • Cafeteria & Own cook facility
  • Large lobby with natural surroundings
  • Huge Parking Space
  • Waiting Lounge
  • Distance education facilities
  • Printer, Scanner etc logistics facilities
  • Special Guest Room
  • Registration Booth Arrangement Space
  • 3 Star Accommodation arrangements for foreign guests on demand in walking distance from the center.
    ………and many more

Contact AMS

Academy of Management & Science (AMS)
House #450, Road # 31, New DOHS,Mohakhali, Dhaka-1206, Bangladesh
Cell No: (88) 01616004108
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Academy Location

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